Productivity in Public Administration - 1790 Words

. PRODUCTIVITY IN PUBLIC ADMINISTRATION The issue of productivity management sometimes referred to as performance management is an area of great concern to public mangers. There are several strategies that can be used in public management but the selection and use of the most suitable one depends on the situation and the manager involved. Managers in the public sector are usually confronted with complex problems that require strategy thinking in order to find the most suitable way forward (Milakovich, Gordon, 2007). These complex issues present a big challenge to the government in trying to find the most appropriate method to use. It is important to choose the strategy that considers long-term goals in its approach to the†¦show more content†¦The biggest advantage of this method is that the customer is usually the centre of focus. The other advantage of this method is that it ensures that those concerned are in a continuous programme. This should include an improvement in all aspects touching on the organiz ation. TQM operates on the concept that the system should be an integrated one by using strategy and data as well as effective communication. Most of the shortcomings in public administration like the ones witnessed in the Hurricane Katrina case are due to lack of consideration and coordination. Response to problems of this nature was clearly not in the public administration’s policy and that is why the government was caught unawares; without no strategy to adopt. Quality principles are integrated into the culture as well as activities of the concerned organization or government department in order to ensure quick response to complex problems. The key point in TQM is focus on the customer. In an effort to improve quality, managers are called upon to remember that it is the recipients of the service who can determine levels of quality that the service should meet (Starling, 2007). It is the customers’ needs that dictate the type and quality of goods and services but not the managers and owners of the organizations as had been standard business practice in the past one decade. These needs areShow MoreRelatedFour Main Theorists Of The Classical Approach To Public Administration738 Words   |  3 PagesClassical Approach The classical approach to public administration was focused on finding the best way to perform and manage tasks. This classical approach to Public Administration is often associated with Weber, Wilson, Taylor, and Gulick. Under the classical approach was four areas of focus which was the Bureaucratic, Scientific, Administrative, and Managerial approach. Each area represented the four main theorists that the classical approach was associated with. Max Webers bureaucratic approachRead More How Does the Public Sector Work? Essay1683 Words   |  7 PagesIf you dont understand how the public sector is supposed to work, how can you ensure that it is working? An easy definition of public administration is, â€Å"the implementation of government policies† (Encyclopedia Britannica, 2010), or, â€Å"the implementation of public policy† (Infoplease.com, 1997). While policies and procedures seem to be continuously up for debate, it should be noted that, an informed public are the only sure-fire way to ensure that the public sector stays on track with meeting theRead MoreOrganizational Functions And Employee Relations During The Industrial Era Essay1311 Words   |  6 Pagesoperated and what needed to be changed. Corruption in public administration and the treatment of employees were at the forefront of problems that required a solution (Cronkhite, 2012). This created a movement of reformation that occurred during the transition into the 20th century (Cronkhite, 2012). The purpose of this movement was to resolve these lingering issues, and transform the way agencies were being run. 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